We provide support for the site’s core functionality, bug fixes, and operational issues. Custom features or third-party module support may incur additional fees.
We aim to respond to support requests within 24 hours during business days. More urgent issues will be prioritized.
4. Maintenance Windows
Occasional downtime or maintenance may be scheduled. We’ll provide advance notice when possible.
5. User Responsibilities
You must provide accurate and detailed information about the issue. We may ask for login access or error logs. Failure to provide what’s needed can delay resolution.
6. Exclusions
We are not responsible for:
Site changes you made after handover
Damage from external hacks, hosting failures, or third-party plugin issues outside our control
Custom development beyond the agreed scope without separate agreement
